Unisex Perfumes

At Haisel Scents, we are committed to delivering your favorite fragrances quickly, safely, and efficiently across Pakistan.

Order Processing

• All orders are processed within 24 hours after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order has been processed, it will be handed over to our trusted courier partner for delivery.

Delivery Time

• Standard Delivery: 3–5 Business Days

• Express Delivery: 1–3 Business Days (where available; additional charges may apply).

Delivery times are estimates and may vary depending on your location, weather conditions, public holidays, or unforeseen courier delays.

Shipping Charges

• Standard shipping charges are calculated at checkout based on your order and delivery location.

• Free Shipping may be offered during promotional campaigns or on eligible orders.

• Any applicable express delivery charges will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via WhatsApp, SMS, or Email, allowing you to monitor the status of your shipment.

Delivery Areas

We currently deliver to all major cities and towns across Pakistan.

Failed Delivery Attempts

If the courier is unable to deliver your order due to an incorrect shipping address, unavailable recipient, or repeated failed delivery attempts, the package may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

Damaged or Missing Items

If your order arrives damaged, leaking, or with missing items, please notify us within 24 hours of receiving your package.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos of the package and products

• A brief description of the issue

International Shipping

At this time, Haisel Scents ships only within Pakistan. International shipping is not currently available. We will update this policy if international delivery becomes available in the future.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Haisel Scents

Website: https://haiselscents.com/

Email: haiselscents@gmail.com

Phone / WhatsApp: +92 319 6843443

Our customer support team will be happy to assist you during business hours.

At Haisel Scents, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return & Exchange Eligibility

• Returns or exchanges can be requested within 15 days of receiving your order.

• Return and exchange requests are processed within 5–7 working days after approval and receipt of the returned item.

• Samples, testers, and discovery sizes are non-refundable and non-exchangeable.

• At least 95% of the perfume must remain in the bottle for a return or exchange to be accepted.

You May Request a Return or Exchange If:

• The product arrived damaged, defective, leaking, or incomplete.

• You received the wrong product or an incorrect quantity.

• The product is unused (except for a single test spray), in its original packaging, with all labels and protective seals intact.

How to Request a Return

To request a return or exchange, please contact us within 15 days of delivery with your:

• Order number

• Reason for the return or exchange

• Photos of the product (if it is damaged, defective, or incorrect)

Contact us through:

Email: haiselscents@gmail.com

Phone / WhatsApp: +92 319 6843443

Website: https://haiselscents.com/

Once our customer support team reviews and approves your request, we will provide you with further instructions for returning the product.

Please note: The customer is responsible for the return shipping costs unless the return is due to an incorrect, damaged, or defective product sent by Haisel Scents.

Processing Time

Once we receive and inspect the returned item, we aim to process your return or exchange within 5–7 working days.

During peak seasons or promotional periods, processing may take up to 14 working days.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Samples and testers

• Products with less than 95% of the perfume remaining

• Products damaged due to misuse or improper handling

• Products returned after the 15-day return window

If you have any questions regarding our Return & Exchange Policy, please feel free to contact us. Our team will be happy to assist you.